From Central del Gourmet, our main objective is to ensure the satisfaction of all our customers.
For this reason, we work so that all our products will arrive in perfect condition to your destination by a delivery service, fast and efficient within 24/48 hours.
• For damage or error
In the event that the shipment is damaged in shipment, or does not correspond with what you bought, you will need to contact us within a maximum period of 14 days from the receipt of the merchandise for managing the return and subsequent exchange.
once we received and checked all your information, Central Gourmet ® manages and a time confirmed for our part, we will proceed to send them the products causing the incident .
In this case, the costs of handling and transportation shall be borne by our account, and do not carry any costs for you.
If you agradeceriamos that when you receive your order, before signing the carrier’s delivery note, check that all the boxes you receive may not have any abnormality of the blow or breakage.
if there is we advise that on the delivery note that is given to you to sign, put these anomalies. Also I would appreciate, if you can, that you would make a few photographs of the damage to send the information.
To request this refund, tednras to contact our Customer Service to the 976246013 or by sending an e-mail to : email@example.com
If for any reason you are not satisfied with your purchase, you can return your order within 14 calendar days from the receipt of the same, without any penalty and without stating the reasons.
“Central Gourmet ® , recognizes the CONTRACTOR’s right of withdrawal in the terms and time limits as recognized in the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws such as the Law 3/2014 of 27 march, in which case, Central Gourmet ® will refund to the CONTRACTOR the amount paid in concept of price and applicable taxes, to the account number indicated by the CONTRACTOR. The CONTRACTOR has a time limit, to exercise the right of 14 calendar days from the receipt of the product, considered as such date, unless the contrary is proved, that indicated on the delivery document signed by the same. “
once received and after verification that everything is in perfect condition, we will refund the full amount of your purchase. However, the Center of Gourmet shall not be in any case the shipping costs incurred in the return of the same.
it Is imperative that you return the order in perfect condition just as you received them.
Given the nature of the gourmet products that we market it is essential that all the products are in perfect condition. This includes accessories, instructions and packaging.
If the packaging is not original or is damaged, we reserve the right to apply a depreciation.
if not (product tampered with, opened, broken, label damaged,…) we will not accept the return.
in order To perform your right of withdrawal, you must fill in the following withdrawal form and enviarnoslo by e-mail or Fax
Model withdrawal Form : (you only have to fill out and send this form if you wish to withdraw from the contract)
Spanish Gourmet Store, S. L
Customer support Department
Av Francisca Millan Serrano nº 37 , low
Phone: (+34) 976 246 013 *
Fax: (+34) 976 535 697
For the present I communicate/inform you that I will give up my/resisted our contract of sale of the following goods/provision of the following service
Number of request: /received on the day :
complete Data on the Client (Consumer)
Town / City:
Signature of the consumer and user or of consumers and users (only if this form is notified on paper)