Ownership

Content and information provided

List of prices and applicable taxes

Sales System

Payment methods

Ways of shipping, price and term

International Shipping

Policy of stock and availability

Returns Policy, cancellations and changes of products

Customer Obligations

Secure Shopping

Law and jurisdiction

Intellectual Property

Preliminary Considerations

as Much use as all the purchases made in our gourmet shop online www.centraldelgourmet.com are subject to the general conditions of the contract exposed in the present document, which will be understood accepted by the mere exercise of the purchase. Sales meetings are distance sales regulated by Spanish law in force in the field. For the acquisition of the products offered in www.centraldelgourmet.com users must be over eighteen years of age and have the legal capacity to take binding contracts. For its verification we reserve the right to make as many efforts and requests for the sending of information, are necessary to perform this verification.

Activity

Spanish Gourmet Store, S. L, is a limited liability company of Spanish nationality, that aims to: the sale of food products and gift items by electronic means, telephone, electronic and face-to-face. From here on we will refer to our company with the trade name “Central Gourmet”.

Ownership

According to the provisions in compliance of the Law 34/2002, of 11 July, services of information society and electronic commerce, and as the owner of the rights of use of this web site, www.centraldelgourmet.com informs its users that their name is a Spanish Gourmet Store, SL, a Spanish company, Registered in the year 2008, in the Mercantile Registry of Zaragoza. Vol. 3667, book 0, folio 130, hoja Z-47531, inscription 1ª, with CIF B-99226045.
The registered office of a Spanish Gourmet Store, S. L is located in Avenida Francisca Millan Serrano nº 37 , low , 50012 Zaragoza,
Contact: For any question, query or suggestion, you can contact us through our phone number 976 246 013 and e-mail info@centraldelgourmet.com . You can also send us your comments through our contact form https://spanishgourmetshop.com/contactar/

provided Content and information

Central del Gourmet sets a whole series of processes performed by our team of professionals along with our technology, to provide all of the information contained in our website as clear and truthful.

Central Gourmet reserves the right to modify the commercial offer presented on our website (modifications on products, prices, promotions and other commercial and service conditions) at any time.

In the case that at some point there any error of any kind at all times outside our control, we will proceed immediately to its correction. There is a typographical error in any of the prices shown or in the characteristics of the product, and a customer has made a purchase decision based on that error, Central Gourmet will inform the client of the error and the client will have right to rescind his purchase without any cost on your part.

Central Gourmet is not responsible or liable, directly or indirectly, of any of the information, contents, affirmations and expressions contained in the products we sell.

List of prices and applicable taxes)

does The price include VAT?
Yes. All the retail prices of our products include VAT.
at The end of the purchase, when you validate your cart, you will see a breakdown of the amount of the same. In all of the selling prices of our products, is inclusive of VAT (value added tax) which in each case will apply to you, but do not include shipping costs, which are calculated in the detail of the shopping cart based on the total weight of the order and the destination to where to be sent.
you Can consult our shipping rates for national and international in the next link:

https://spanishgourmetshop.com/shippings/espana/

In the detail of the shopping cart the client can see a breakdown of the total amount of goods that you are going to buy, in another line the amount of the shipping costs and then the total amount of the purchase, which brackets have disaggregated the amount of each of the types of VAT, which contain.
will Display the purchase made, as will be reflected in the order confirmation, the system automatically sends at the end of the purchase process.
purchases made by natural persons domiciled in any of the member states of the European Union will be subject to VAT. Purchases made by companies or taxable persons for VAT (VAT), set forth in any of the member states of the European Union, will be exempted from VAT.
the prices of The products that we sell in www.centraldelgourmet.com may be revised and modified without notice if the circumstances require it at any time.

sales System

To make your purchase, you have several options available:

through our online shop www.centraldelgourmet.com
by Calling (+34) 976 246 013
by Sending the information by e-mail to pedidos@centraldelgourmet.com

payment methods

Delivery:

you can Only choose this way of payment if you are sending against refund with destinations to Spain (only peninsula), excluding the Canary islands, Balearic islands, Ceuta and Melilla. For any other destination other than Spain (Peninsula), this is not a supported form of payment.

Transportation Urgent National (Spain) 24/48 hours

The payment will be made in cash at the time of delivery of the order to the transportation company that delivered it.

The costs are: 2% commission of the total order amount, with a minimum amount of 2 €.

bank Transfer:

If you select payment by bank transfer, you will receive by email the detail of your order confirmation with the account number in which you must make the bank transfer in the name of the Center of the gourmet, in the following account:

Caixabank
account Number: 2100 3695 19 2210073694
IBAN in electronic format: ES2621003695192210073694
BIC : CAIXESBBXXX

it Is very important that you indicate in the Subject field of the transfer the “Order No.: XXXXXX”, as well as your first and last Name.

shall Not be considered as the order until it is effectively by our bank that has made the deposit to our current account. Please note that the minimum time it takes normally become effective transfer between two financial entities are different, it is two working days. If they match, the issuing bank and the receiver, the waiting time is reduced to one day.

The possible bank fees charged by your bank for such a transfer are at your own risk.

credit Card (Visa, Visa Cash, 4B, MasterCard):

From the Central to the Gourmet, we guarantee that every transaction you make with us is 100% safe. All the operations that imply the transmission of personal data or banking are made using a secure environment. Central to the Gourmet, uses a secure server based on the standard security technology SSL (Secure Socked Layer). All of the information you transmit to us travels encrypted through the network.

This form of payment does not involve any cost nor any commission.

at The start of the last step of the buying process having chosen to pay with a credit card, you connect via secure connection directly to the Terminal Sale of the financial entity, from where you enter the data of your card which will indicate and validate this. Subsequently the bank indicates whether the operation is in accordance with and automatically our system will begin processing your order.

Central Gourmet does not record that information in their database since they have no access to it. Central Gourmet has built-in payment with VISA Verified (Verified by VISA).

detailed Information about the payment with Cards of credit. The virtual TPV (SIS) is a device prepared to work completely safe within the operations of sales through the Internet, that is to say:

A. Will try to contact the bank issuer of the card to request authentication of the cardholder (verification of identity) before making the relevant authorization request. This ensures that only the owner of genuine owner of the card, you will be able to operate with it.
B. It implements SSL in all communications that prevent interception of information by third parties. Therefore, confidentiality is assured in all the communications established during the transaction.
C. It also provides mechanisms to test the authenticity of origin of transactions and to prevent, likewise, the manipulation of data by third parties. This ensures the data integrity of the transaction.
D. The data of the card are not known by the merchant, which prevents this information can subsequently be used by a third party fraudulently. The best way to safeguard the trade a sensitive information of clients is not to have it.

therefore, all transactions that are made through our Virtual POS are covered by every possible guarantee of security, confidentiality and integrity for the participating agents: cardholders and their issuing entities, and businesses, and entities purchasers.

data pertaining to the number of your credit card leaving only constancy in the financial institutions with which we work. Also uses a data encryption system with the maximum safety. Spanish Gourmet Store, S. L does not register this information at any time.

In certain cases and to prevent possible incidents, Spanish Gourmet Store S. L reserves the right to request customers a specific payment method in the case that has not been solidly established the identity of the buyer.

Ways of shipping, price and term

shipping costs are calculated automatically, from our online store, depending on the weight, country, zip code, and can be seen automatically in the detail of the cart. Depending on the form of payment that they choose, only if it is through cash on delivery, will be subject to expenses that it entails as stated above.
Central Gourmet ships orders to its customers through different transport providers of recognized national and international prestige. The date of delivery at the customer’s home depends on the availability of the product chosen and the carrier selected.
Before you confirm your order you will be informed about the cost of the shipping and transport periods (both approximate), which will apply to your order. However, both may vary depending on the specific circumstances of each order.
The delivery date may be altered by extraordinary incidents in the transporter and for difficulties in the delivery of the goods. In the event of a price variation, Central Gourmet, will communicate by means of e-mail to the customer of the change and the customer may choose to cancel your order without that is can be imputed no additional cost.

shipping methods available:
• 1. Pick-up at our warehouse located at calle Rio Guadalope nº 10, nave 22 (Polígono San Miguel) Villanueva de Gállego, 50830 Zaragoza, spain.

• 2. Transport Express National 24/48 hours: with the service of transport national Express 24/48 hours, delivery is usually performed before 18:00 hours the day after having confirmed the order, in any capital of the province and 48 hours in the rest of the villages.

• 3. Land transport International Europe (3 to 10 days): With the transport service International terrestrial Europe, will make the International delivery exclusively for orders outside of Spain and delivery to countries in Europe. The delivery is made in general schedule of offices.

international Shipping

We ship our products to countries of the european Union EU, via ground shipping with a delivery time between 4 and 10 days, depending on the country.

Remember that you must provide us with exactly the data required in the forms of shipping address as billing.

methods of payment

For international orders, the payment method activated will be by VISA credit card “Verified by VISA” and bank transfer. In international not supported on delivery. Payments may be made only in euros .

Policy of stock and availability

Central Gourmet guarantees its customers the availability of all the products, except in those in which it is reported that there is no stock because they have exhausted the stock, until its replacement,
In the remote case that, by any circumstances outside our control, would not have stock of some product that you have purchased, we will immediately notify you, that for you to decide, if you want us to send you the rest of the order, or prefer to cancel it. In case you decide that will send you the rest of the order, our sales team will proceed to cancel the previous order and create the new order. If you had made the payment by credit card, we will automatically pay your credit card, the relevant part.
we Only sell through our store, those products that we can provide to ensure your satisfaction.

returns Policy, cancellations and changes for products

From Central to the Gourmet, our main objective is to ensure the satisfaction of all our customers.

For this reason, we work so that all our products will arrive in perfect condition to your destination by a delivery service, fast and efficient within 24/48 hours.

• For damage or error
In the event that the shipment is damaged in shipment, or does not correspond with what you bought, you will need to contact us within a maximum period of 14 days from the receipt of the merchandise for managing the return and subsequent exchange.
once we received and checked all your information, Central Gourmet ® manages and a time confirmed for our part, we will proceed to send them the products causing the incident .
In this case, the costs of handling and transportation shall be borne by our account, and do not carry any costs for you.
If you agradeceriamos that when you receive your order, before signing the carrier’s delivery note, check that all the boxes you receive may not have any abnormality of the blow or breakage.
if there is we advise that on the delivery note that is given to you to sign, put these anomalies. Also I would appreciate, if you can, that you would make a few photographs of the damage to send the information.
To request this refund, tednras to contact our Customer Service to the 976246013 or by sending an e-mail to : info@centraldelgourmet.com

Withdrawal:
If for any reason you are not satisfied with your purchase, you can return your order within 14 calendar days from the receipt of the same, without any penalty and without stating the reasons.
“Central Gourmet ® , recognizes the CONTRACTOR’s right of withdrawal in the terms and time limits as recognized in the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws such as the Law 3/2014 of 27 march, in which case, Central Gourmet ® will refund to the CONTRACTOR the amount paid in concept of price and applicable taxes, to the account number indicated by the CONTRACTOR. The CONTRACTOR has a time limit, to exercise the right of 14 calendar days from the receipt of the product, considered as such date, unless the contrary is proved, that indicated on the delivery document signed by the same. “

once received and after verification that everything is in perfect condition, we will refund the full amount of your purchase. However, the Center of Gourmet shall not be in any case the shipping costs incurred in the return of the same.
it Is imperative that you return the order in perfect condition just as you received them.
Given the nature of the gourmet products that we market it is essential that all the products are in perfect condition. This includes accessories, instructions and packaging.
If the packaging is not original or is damaged, we reserve the right to apply a depreciation.
if not (product tampered with, opened, broken, label damaged,…) we will not accept the return.

in order To perform your right of withdrawal, you must fill in the following withdrawal form and enviarnoslo by e-mail or Fax

Model withdrawal Form : (you only have to fill out and send this form if you wish to withdraw from the contract)

attention :

Spanish Gourmet Store, S. L
Customer support Department
Av Francisca Millan Serrano nº 37 , low
50012 Zaragoza
Phone: (+34) 976 246 013 *
Fax: (+34) 976 535 697
info@centraldelgourmet.com

For the present I communicate/inform you that I will give up my/resisted our contract of sale of the following goods/provision of the following service

Number of request: /received on the day :

complete Data on the Client (Consumer)

Name:
Surname:
DNI/CIF:
Email:
Phone:
Address:
Zip Code:
Town / City:
Province:
Country:

Signature of the consumer and user or of consumers and users (only if this form is notified on paper)

Date:

customer Obligations

The client Central to the Gourmet, you agree at all times to provide truthful information on data requested on the registration forms that identify the buyer and shipping addresses and billing, as well as keep them updated at all times.

Central Gourmet will be the consideration of customer or consumer to the one containing your data correctly, truthfully or in good faith, so that the provision of false data, in addition to entail the consequences provided by the laws (Penal Code, articles 248, 255, 387, 392, 395, 623), this implies for the customer the loss of the status of consumer and the expected benefits for consumers.

The customer agrees to accept all the provisions and conditions contained in these General Conditions of Purchase with the understanding that they reflect the best will of possible service for the type of activity that we develop.

Also, undertakes to keep confidential and with utmost diligence their personal access codes, personal to our website.
The client undertakes in the event that the shipping method is delivery in the home, to enable the delivery of the requested order facilitating an address of delivery in which can be received within the usual time of delivery of goods (Monday to Friday from 9:00 to 13:30 and from 16:00 to 18:00).

In the event of a breach by the customer of this obligation, Central gourmet , will not have any responsibility about the delay or impossibility of delivery of the order requested by the customer. Note that you can register as many delivery addresses as required, to facilitárselo, regardless of which it is by default to change the address of delivery depending on their circumstances.

secure Shopping

Central Gourmet guarantees the security and confidentiality of all its communications with its customers.

The advanced security system used by Central Gourmet, the Secure Socket Layers (SSL), to safeguard all the data you send us by Internet. All information that we sent in an order, will be encrypted through a secure server. With this procedure we ensure the confidentiality of data as it travels to our center of processing of orders. For more information, click on the Security Guarantee, located in the left navigation bar of our home page.

What is the SSL?

it Is a technology standard for Internet security, Secure Socket Layers, is applied to an encryption system to provide maximum confidentiality of the data that is being transmitted.

The encryption consists in encoding data to prevent illicit entry into a system or the interception of data while they circulate for the net. With this procedure we ensure the confidentiality of data as it travels to our center of processing of orders.

privacy Policy and data protection

Confidentiality and data protection
To effect the provisions of REGULATION (EU) 2016/679 OF the EUROPEAN PARLIAMENT AND OF the COUNCIL of April 27, 2016 (hereinafter, the “RGPD”) relative to the protection of individuals with regard to the processing of personal data and on the free movement of such data, Spanish Gourmet Store, SL, as responsible for the Treatment, informs the user of the existence of an automated file of personal data created by and for Spanish Gourmet Store, SL and under its responsibility, with the aim of carrying out maintenance and management of the relationship with the user, as well as information work. At the time of the acceptance of the present general conditions, Spanish Gourmet Store, SL user require the collection of some data required for the provision of their services.

Registration of files and forms
The completion of the registration form is obligatory to access and enjoy certain services offered on the website. Not providing the requested personal data or not accepting this data protection policy is the inability to subscribe, register or participate in any promotions in which personal data are required. We inform you that personal data obtained as a result of your registration as a user will form part of the Record of Activities and operations of Treatment (RAT), which will be Periodically updated in accordance with what is established in the RGPD.

Accuracy and veracity of the data provided
the user is The sole responsible for the veracity and correction of the data, exonerating Spanish Gourmet Store, SL of any responsibility. The users guarantee and respond, in any case, as to the accuracy, validity and authenticity of the personal data facilitated, and undertake to keep them duly updated. The user agrees to provide complete and accurate information in the registration or subscription form. Spanish Gourmet Store, SL not responsible for the veracity of the information not generated itself and those provided by other sources and therefore assumes no responsibility for any hypothetical damage that may arise from the use of such information. Spanish Gourmet Store, SL reserves the right to update, modify or delete information contained in its web pages, even limit or not allow access to this information. Exempts a Spanish Gourmet Store, SL of any responsibility for any damage or prejudice that the user could suffer as a result of errors, defects or omissions in the information provided by the Spanish Gourmet Store, SL provided it comes from sources outside a Spanish Gourmet Store, SL .

Cookies
The web site https:centraldelgourmet.com uses cookies, considering such physical information files lodged in the user’s terminal and serve to facilitate user navigation through the portal. Anyway, the user has the possibility of configuring the browser in such a way as to prevent the installation of these files.

Objectives
The purposes of Spanish Gourmet Store, SL are exclusively the maintenance and management of the relationship with the user, as well as information work. For commercial purposes and improvement of the online experience of the customer.

Underage
In the event that some of our services will be aimed specifically at minors, Spanish Gourmet Store, SL seek the approval of parents or guardians to collect personal data or, in your case, to the automated treatment of the data.

Data collected for the provision of a service
The personal data that you provide to us for the provision of a service shall be the minimum required in order to draw up the contract so as to be able to offer you the services that you hired and for the compliance with legal obligations.
The data shall be retained for the legally established deadlines.

collected Data for the information request through the web form.
The personal data collected via the web form for the request for information have the purpose of sending you commercial information about our products and services.
The treatment of the data in this case is legitimated by the consent that you provided to accept the shipment of the information provided through the form

Recipients
English Gourmet Store, SL informs users that their personal data will not be communicated to third parties, with the proviso that such communication of data, this covered a legal obligation or when the provision of a service involves the need of a contractual relationship with a processor. In this latter case,the recipients of your data may be:
group companies
companies of solvency (in the case of defaults, and press releases using the procedures and guarantees established by the legislation in force)
certain managers of the treatment necessary for the proper provision of the services)
English Gourmet Store, SL maintains strict criteria of selection of managers of treatment and agree contractually with each one to enforce and comply with the obligations established in data protection.

Variation of the data
While you do not inform us otherwise, we will assume that the data have not been modified and that
you agree to notify us of any change.
For any claim you can go to info@centraldelgourmet.com
you can Also go to the Spanish Agency of Protection of Data www.agdp.es.

Exercise of rights of access, rectification, cancellation and opposition
you Can direct your communications and exercise rights of access, rectification, cancellation and
opposition following e-mail: info@centraldelgourmet.com . In virtue of what establishes the RGPD, you may also request, on the same terms and procedure, the rights to the limitation of the treatment (art. 18) and to data portability (art. 20).

security Measures
English Gourmet Store, SL has adopted the security levels of protection of Personal Data legally required, and attempt to install those other means and additional technical measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the
Personal Data provided to Spanish Gourmet Store, S. L..
English Gourmet Store, SL is not responsible of possible damages or damages that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, motivated by reasons foreign to the Spanish Gourmet Store, SL; delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data processing Centre, the Internet system or other electronic systems, as well as damages that may be caused by third people through illegitimate interferences outside the control of Spanish Gourmet Store, SL nevertheless, the user should be aware that Internet security measures are not impregnable.

Acceptance and Consent
The user declares having been informed of conditions on protection of personal data, accepting and consenting the automated treatment of the same by the part of the Spanish Gourmet Store, SL, in the manner and for the purposes indicated in this Privacy Policy. Certain services offered on the Portal may contain particular conditions with specific forecasts in matter of protection of Personal Data.

Variation of the data
While you do not inform us otherwise, we will assume that the data have not been modified and that you undertake to notify us of any change.
For any claim you can go to info@centraldelgourmet.com
you can Also go to the Spanish Agency of Protection of Data www.agdp.es.
to Exercise your rights of access, rectification, cancellation and opposition
you Can direct your communications and exercise rights of access, rectification, cancellation and opposition at the following email: info@centraldelgourmet.com . By virtue of what
set the RGPD, you may also request, on the same terms and procedure, the rights to the limitation of the treatment (art. 18) and to data portability (art. 20).

security Measures
English Gourmet Store, SL has adopted the security levels of protection of Personal Data legally required, and attempt to install those other means and additional technical measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data provided by the Spanish Gourmet Store, S. L..
English Gourmet Store, SL is not responsible of possible damages or damages that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or
disconnections in the operational functioning of this electronic system, motivated by reasons foreign to the Spanish Gourmet Store, SL; delays or blockages in the use of this system
website caused by deficiencies or overloads of telephone lines or overloads in the Data processing Centre, the Internet system or other electronic systems, as well as damages that may be caused by third people through illegitimate interferences outside the control of Spanish Gourmet Store, S. L.. Nevertheless, the user should be aware that Internet security measures are not impregnable.

privacy Policy

Central to the Gourmet, ensures the confidentiality of their data, for this it uses a Certificate of Secure Server to encrypt communications by using the SSL security protocol, since it connects you to our online shop , both in navigation as well as the introduction of fields and payment gateways.
At no time will we store in our database the data of your credit card (VISA, MasterCard, etc), introduces you directly to the secure server of your bank, which since its origin travel encrypted.
From Central to the Gourmet, we appreciate the confidence you have placed in us. Therefore, to ensure the confidentiality of your data is our utmost commitment.

Law and jurisdiction

The purchases made in the Center of the Gourmet, are subject to Spanish law. If the buyer is not of Spanish nationality, irrespective of the law governing purchases in your country, you must obey the rules that apply in the Spanish legislation. At the time of purchase the customer accepts these regulations. In the event of any conflict or discrepancy the applicable jurisdiction will be the Courts or tribunals of Zaragoza (Spain).

intellectual Property

The content of www.centraldelgourmet.com both in its look & feel, logos, as well as in your database are the intellectual property of Spanish Gourmet Store, S. L, and is a work of collection specifically protected by the current intellectual property legislation.

it Is strictly prohibited to modify, transmit, reuse, distribute, forward or copy any part of the content of our Website, for any purpose whatsoever without our prior written permission.