We want you to have the best experience shopping with us, but we know that you may have some doubts. Find all the information regarding your purchases, shipments, order status, returns and much more.
where do I start?
you Can start navigating through the sections of the header of the main page or start looking for your products or favorite brands directly from the finder. From there, you can create your cart and when you wish, complete the purchase process.
is There a minimum purchase?
no, Not at Central Gourmet there is no minimum purchase. However, you may be interested to know that in the majority of our products, you’ll find discounts for number of units, the more units you buy the more discount you will get.
How do I pay for my purchase?, What Central Gourmet is secure?
there are 4 ways:
- 1. Credit card: Visa, Visa Cash, 4B, or MasterCard. For safety we only allow payment by card secured by your bank.
- 2. Bank transfer: Remember that when you make the purchase you will find the precise instructions to make the payment in the coopia of your order, which will come to your mail, however you can find more information in the conditions of purchase.
- 3. Cash on delivery: Valid for shipments to Spain (peninsula) with a maximum purchase of € 300, and its price is 2 €.
- 4. Cash: if you come to seek your order to our warehouse Logistics located in Rio Guadalope Ship 22 (Polígono San Miguel) , 50830 Villanueva de Gállego, Zaragoza
How do I request an invoice?
you Can request an invoice by calling us at (+34) 976 246 013, by sending us an e-mail to email@example.com, or directly by filling the form in the section contact.
what The prices of the products are with tax included?
Yes, in Central of the Gourmet all the prices of the products are taxes included.
how Many references do you have?
We have more than 600 references, both big brands and small producers. Our goal is to provide gourmet products of high quality at an exceptional price, that’s why we only sell the products we love, and we are constantly working to integrate new products to our catalog.
What products can I buy?
Central Gourmet you can buy wines, spirits, hams, sausages, preserves, olive oils, champagnes, beers, cheeses, chocolates, sweets, foies and many more!. Además encontrará regalos gourmet, cestas y lotes especialmente diseñados para usted.
Enviamos su compra a España, excepto Canarias, y a casi toda Europa. In addition, we are working to make international deliveries to the rest of the world.
how Much are they worth the shipping costs?
shipping costs are calculated automatically depending on weight, country and carrier during the purchase process, a time that indicates the shipping address and shipping method. However, you can consult the prices in the section shipping. In addition, it is free for purchases over 99 € and a maximum weight of 30 Kg, for shipments to Spain (peninsula).
When can I expect my purchase?
For shipments to Spain and Portugal will arrive in 1-2 working days and for deliveries to Europe between 3 and 10 days depending on the country of delivery, except break provisional of stock, in this case, you will be contacted immediately to make you aware of this. As soon as your order is ready to go out of our warehouses, we will notify you via e-mail.
Who brings me my home purchase?
we Work with leading carriers in the sector so that your order arrives in perfect condition.
How do I track the status of my purchase?
We are working to offer the possibility to consult the tracking of the shipment directly from the Central Gourmet. Until then, please call us at (+34) 976 246 013, send an email to firstname.lastname@example.org or directly fill out the form in the section contact
can I pick up the order and saved myself the cost of transport?
Yes, you can pick up your order in our logistic centre in Caravis 28, no. 3, Polygon logistics PLAZA, 50197, Zaragoza, Spain. You will always receive an email notifying that we are ready your order so that you can happen to pick it up.
can I send a gift to the address that you want to?
of course, in the purchase process you can set the shipping address and the person you want. In addition, the person receiving the gift only you will see the delivery note without any price.
How do I send a personalized card?
To send a personalized card tell us the text you want to put on the card in the last step of the purchase, after confirm the order, in the “comments” field, or you can send us an e-mail to email@example.com with your message and your order number.
what Can I return products?
of course. We have a return policy of 7 days from the date of receipt of the order.
What are the requirements for repayment are there?
the product To keep your seal or original packaging, and has never been opened or used
Who pays for shipping on returns?
If the reason for return is because the product is defective or does not correspond with what is being requested, Central Gourmet assume the expenses of return and new shipment. If the reason for return is due to a change of opinion, the Center of Gourmet will refund the cost of the product within 15 days of its receipt by the system to indicate, excluding shipping costs incurred (both the charge to pick it up as take it again).
How do I start the return process?
To enforce a return you must contact us within a maximum of 7 calendar days from the receipt of shipment via our phone (+34) 976 246 013, or through the email address firstname.lastname@example.org
What are the benefits of registering?
As a registered user you can make your purchase and access to all the advantages that represents. You can manage and check your orders, manage different shipping addresses and billing.
How do I register?
At the top of the page, you can find the button ‘My account’, right-click and press ‘Register’. Fill in the fields and in less than a minute are already a registered user of a Central Gourmet.
How do I change my password?
you Can login and access ‘My account’ > ‘My data’ you can change your password whenever you want.
How do I access my account?
At the top of the page, you can find the button ‘My account’, click on ‘login’. It is as simple as entering the email you used to register and enter your password.
What can I do in my account?
In the section ‘My account’ you can manage your personal data, manage your addresses, view your orders.
Privacy and security
what What will you do with my data?
The data you provide to us will be incorporated to an automated file and will become part of the database of customers Central to the Gourmet, who guarantees the security and confidentiality of the data it receives.
Central Gourmet guarantees the protection and confidentiality of the personal data, addresses, payment and of any another type that our customers supply to us by visiting our website www.centraldelgourmet.com in accordance with what is established in Organic Law 15/1999, of 13 of December of Protection of Data of a Personal Nature.
Is it safe to pay on Central Gourmet?
of course, the Center of Gourmet guarantees the security and confidentiality of all its communications with its customers. Central Gourmet uses SSL technology, which safeguards all of the data you send us by Internet. All information that we sent in an order, will be encrypted through a secure server. With this procedure we ensure the confidentiality of data as it travels to our center of processing of orders.
About Central Gourmet
what What is it?
Central Gourmet ® is the registered trademark and trading name of our Gourmet Shop Online, where you can buy a whole range of Gourmet products with a magnification ratio quality price. Wines, distilled beverages, hams, sausages, preserves, olive oils, champagnes, beers, cheeses, chocolates, sweets, foies and many more!. You will also find gourmet gifts, baskets, and lots specially designed for you.
From the asño of its foundation in 2008 we are at your service to make you enjoy gourmet food and beverages healthy and craftsmen.
Who are we?
We are a team composed by great professionals, which has a long tradition and know-how in the food world gourmet & deli, whose logistics centre and offices estasn in Zaragoza.
How do I contact you?
you Can contact us by calling us at (+34) 976 246 013 Monday to Friday from 9:00 to 20:00 h, by sending an email to email@example.com, or directly by filling the form in the section contact.